General enquiries and feedback
Call 136 186 from anywhere in Australia for the cost of a local call (except for mobiles and public telephones, which have additional costs) from Monday to Friday, 8am to 6pm.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit www.relayservice.com.au
Victorian Bushfire Information Line: 1800 240 667
Local Government Switchboard: 03 9208 3333
enquiries and contact details
We have offices across Victoria, look up our office
locations to find the centre nearest to you.
For property and land titles, please see our office
locations and opening hours.
Send us your enquiry or feedback using the below form and we will send a response within 48 hours.
PO Box 500
Melbourne VIC 8002
For property and land titles, please contact:
GPO Box 527
Melbourne VIC 3000
An effective complaint handling process contributes to responsive service delivery and leads to better outcomes for our clients.
We encourage anyone who is not satisfied with a decision, action or service provided by the department to raise their matter with the relevant area of the department making the decision before lodging a general complaint. This may facilitate a faster resolution.
What is a complaint?
A complaint is an expression of dissatisfaction with a specific DELWP decision, service or the actions of an Authorised Officer where a different outcome is sought, but does not include complaints about department or government policies.
Types of complaints
Complaints may be lodged about:
- The standard of service provided by a DELWP Authorised Officer
- Breaches of Information Privacy
- Correcting information about you held by DELWP
- Serious Improper Conduct under the Protected Disclosure Act 2012
- General complaints about the actions or inaction of the department or its officers. Learn more about the complaint
management process and how to lodge a complaint.