Regions and locations

Selected public offices are open for services

Please see the full office location list below, as opening times and entry requirements vary.

Our Customer Support Team will continue to provide phone and online services. To talk with one of our team, or for information on any matter that you would come into an office for, please contact us in one of the following ways:

Phone: 136 186 between 8 am – 6 pm
Email: customer.service@delwp.vic.gov.au

During this time we are experiencing a significant increase in call volumes. Our staff will respond to all enquiries as quickly as possible and thank you for your patience during this challenging time.

Stay up to date at Forest and road closures

Office locations

Our offices are located across the state but not all services are available at all locations.

It is advised that you call ahead before travelling to an office, as opening hours and days can unexpectedly change due to emergency management activities.

Region	Address	Services
Barwon South West	Geelong 30-38 Little Malop St, Geelong 3220 8.30am to 4.30pm Monday to Friday Phone: 03 8624 5704	Services Open from 8:30am to 4:30pm Monday to Friday (excluding public holidays). You can also visit us online at www.delwp.vic.gov.au or call our customer contact centre 136 186. Information only Information only on locations for hunting and firewood collection. Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online. Recreational Fishing - measures available, licences available online only. Payment methods EFTPOS ONLY
Barwon South West	Casterton 147 Bahgallah Road, Casterton 3311 Not open to the public Note: This office is temporarily closed. Phone: 03 5554 2301	Services Shared office with the Country Fire Authority Information only Authority to Control Wildlife (ATCW), Hunting and Firewood Collection Maps. Payment methods No payments can be taken at this site
Barwon South West	Colac 83-85 Gellibrand Street, Colac 3250 9.30am to 1.30pm Monday; Thursday; Friday Phone: 03 5233 5536	Information only Authority to Control Wildlife (ATCW), Property Identification Code (PIC) numbers, Land data, Firewood Maps, Registration of interest to hunt pest animals on Crown land, NLIS Tags - sent to Epsom for Processing Payment methods No payments can be taken at this site
Barwon South West	Hamilton 915 Napier Road, Hamilton 3300 9.00am to 1.00pm Tuesday; Wednesday Phone: 03 5551 0300	Services National Livestock Identification System (NLIS), Fox Bounty Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC), Game Licenses Payment methods EFT only, no cash payments can be taken
Barwon South West	Heywood 12 Murray Street, Heywood 3304 10am to 1pm Monday; Tuesday; Wednesday Phone: 03 5527 0444	Information only Authority to Control Wildlife (ATCW), Property Identification Code (PIC) numbers, Land data, Registration of interest to hunt pest animals on Crown land, Wildlife Application - sent to Attwood for Processing, Firewood Maps Payment methods No payments can be taken at this site
Barwon South West	Warrnambool 703 - 709 Raglan Parade, Warrnambool 3280 9.00am to 1.00pm Tuesday; Thursday Phone: 03 55510302	Services Wildlife Application - sent to Attwood. Firewood enquiries, Publications, Game License, Fishing License, Miners Rights, Rock Lobster Tags, NILS Tags Payment methods EFT only, no cash payments can be taken
DELWP Head office	Melbourne 8 Nicholson St, Melbourne 3000 Not open to the public Phone: 136 186
Land Use Victoria	Melbourne 2 Lonsdale Street, Melbourne 3000 8.30 to 4pm Monday to Friday Customers need to arrive in time to finalise their transaction before closing. Note: This office is temporarily closed. Phone: 03 9194 0604	Services Over the counter lodgement of dealings unable to be lodged electronically, plan lodgement, bulk lodgement facilities and purchase of products such as title search, history search, and copy of plan, instrument or dealing search.
Gippsland	Bairnsdale 574 Main Street, Bairnsdale 3875 Available by phone: 9:00am - 12:00pm and 1.00pm - 4.00pm Counter Service available: 9.00am –12.00pm, 1.00pm – 3.00pm Monday; Tuesday; Wednesday; Thursday Closed Fridays Phone: 03 5152 0600	Services Crown Land Payments and Authority to Control Wildlife. Over the counter service 9.00am - 3.00pm, Monday to Thursday. Closed for lunch. Information only Assistance only to purchase Registration of Interest to Hunt Pest Animals on Crown land. Crown Land queries, Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, NLIS, Recreational Fishing Information, Wildlife queries, FFM queries, wildlife licences & Authority to Control Wildlife. Payment methods EFT and Cheque
Gippsland	Bendoc 9-11 Nichol Street, Bendoc 3888 Not open to the public Please schedule visits to site by calling ahead before visiting the office. Note:This Office is closed to the public. Phone: 02 6459 0500
Gippsland	Traralgon 71 Hotham Street, Traralgon 3844 Available by phone: 9:00am - 12:00pm and 1.00pm - 4.00pm Counter Service available: 9.00am –12.00pm, 1.00pm – 3.00pm Monday; Tuesday; Wednesday; Thursday Closed Fridays Phone: 03 5172 2111	Information only Assistance can be provided for the following: Authority to Control Wildlife, Wildlife Licences, Registration of Interest to Hunt Pest Animals on Crown Land. Crown Land queries, Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Recreational Fishing Information, Wildlife queries, FFM queries & information. Payment methods No point of sale
Gippsland	Cann River Princes Highway, Cann River 3890 8.30am 12noon, 12.45 to 3.30pm. Closed for lunch. Monday; Tuesday; Wednesday Please call ahead before visiting the office. Phone: 03 5158 2100	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Erica Moe-Walhalla Road, Erica 3825 9am to 3om Monday; Tuesday; Friday Closed Wednesday and Thursdays. Please call ahead before visiting. Phone: 03 5165 2200	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Heyfield Licola Road, Heyfield 3858 8:30pm to 3pm Monday; Tuesday; Thursday; Friday Closed Wednesdays. Please call ahead before visiting. Phone: 03 5139 7777	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Noojee 12 McCarthy Spur Road, Noojee 3833 9am to 3pm Monday to Friday Please call Office before visiting site. Phone: 03 5624 8100	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Nowa Nowa 5 Forest Road, Nowa Nowa 3887 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5162 0100
Gippsland	Orbost 171 - 173 Nicholson Street, Orbost 3888 Available by phone: 9am - 12pm and 1pm - 4pm. Counter Service available: 9am to 12noon and 1pm to 3pm. Tuesday; Wednesday; Thursday This office is currently closed to the public due to storm damage until repairs are completed. Phone: 03 5161 1222	Information only Domestic firewood collection maps and information, seasonal track closures, State Forest activities & camping, wildlife queries, Forest Fire Management Victoria queries & information, information relating to wildlife licence. Assistance can be provided for Registration of Interest to Hunt Pest Animals on Crown land Payment methods No point of sale
Gippsland	Swifts Creek 13 McMillan Ave, Swifts Creek 3896 9am to 12.30noon, 1pm to 3pm. Closed for lunch. Monday to Friday Please call ahead to schedule your visit to site before visiting the office. Phone: 03 5159 5100	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Port Phillip	Powelltown 1578 Yarra Junction-Noojee Road, Powelltown 8.30am to 4.30pm Monday to Friday Phone: 03 5965 9901	Services No services available at this office. Information only Open by appointment only by calling 5965 9901.
Port Phillip	Knoxfield 609 Burwood Hwy, Knoxfield Closed from midday Friday 22 December 2023 for the Christmas/New Year period. We will reopen on Tuesday 2 January 2024. Tuesday; Wednesday Phone: 03 9210 9222	Services No services available at this office Information only Open from 9am to 12pm Tuesdays and Wednesdays & by appointment from 12pm to 4pm. By appointment only Monday, Thursday and Fridays.
Gippsland	Briagolong 77 Avon Street, Briagolong 3860 Not open to the public Please call ahead to schedule your visit before visiting the office. Note:This Office is closed to the public. Phone: 03 5145 5215
Hume	Alexandra 5 Binns McCraes Road, Alexandra 3714 9-4:30pm Monday to Friday Monday, Tuesday, Thursday and Friday office open 9.00am - 4.30pm. Office open between 9.00am - 12.00pm on Wednesdays Phone: 03 57720200	Services Hound Hunting Test Centre, Crown Land payments Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC) Payment methods EFT. No cash taken at this site
Hume	Broadford 1-5 Mollison St, Broadford 3658 9am to 4.30pm Monday to Friday By appointment only. Please book ahead of visiting office. We are available by phone from 9am - 4.30pm Phone: 03 8508 0007	Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Property Identification Codes (PIC), Pest Plant/Animal Information Payment methods No Point of Sale
Hume	Corryong 8-12 Jardine St, Corryong 3707 9am to 4.30pm Monday to Friday Note: This office is temporarily closed. Phone: 02 6076 3100	Payment methods No point of sale
Hume	Mansfield 128 Highett St, Mansfield 3722 9am to 4.30pm. Monday to Friday Please call ahead before visiting the office. Phone: 03 5733 1200	Services Event on Crown Land Permits Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Game Licences, Fox Bounty, Seasonal Track Closures, State Forest Activities & Camping Payment methods No Point of Sale
Hume	Marysville 58 Lyell St, Marysville 3779 9am to 4.30pm Friday Office closed until further notice. Access can be arranged by appointment only Note: This office is temporarily closed. Phone: 03 8624 3002	Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC) Payment methods No Point of Sale
Hume	Ovens 5338 Great Alpine Road, Ovens 3738 9am to 4.30pm Monday to Friday By appointment only. Please book ahead of visiting office. We are available by phone from 9am - 4.30pm Note: This office is temporarily closed. Phone: 03 5731 1222	Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC) Payment methods No Point of Sale
Hume	Seymour 15 Hume and Hovell Rd, Seymour 3660 9am to 4.30pm Monday to Friday Office is closed between 12.30pm and 1.30pm daily. Phone: 03 8624 3004	Services Crown Land Payments Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC) Payment methods EFT. No cash taken at this site
Hume	Tallangatta 3-7 Lookout Road Tallangatta, 3700 9am to 4.30pm Monday to Friday Phone: 02 6071 5300	Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC) Payment methods No Point of Sale
Hume	Toolangi 1683 Healesville - Kinglake Rd, Toolangi 3777 9am to 4.30 pm Wednesday Normal office hours are Wednesday only. Other days by appointment only. We are available by phone 9am - 4.30pm Monday to Friday, excluding Public Holidays. Phone: 03 8508 0003	Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences Payment methods No Point of Sale
Hume	Wangaratta Wangaratta Government Centre 9am to 4.30pm Monday to Friday Phone: 03 8508 0008	Services Parks Victoria - Park Information, Native Vegetation enquiries. Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences Payment methods No Point of Sale
Hume	West Wodonga 1 McKoy St, Wodonga, West Wodonga 3690 9.00am to 4.30pm Monday to Friday Phone: 02 6071 6201	Services Hound Hunting Test Centre, Crown Land Payments, Fox Bounty Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC), Game Licenses Payment methods EFT. No cash taken at this site.
Loddon Mallee	Galkangu (Bendigo GovHub) 189-229 Lyttleton Terrace, Bendigo 3550 9am - 12pm Monday to Friday. Monday to Friday Due to staff shortages, DEECA has reduced the Customer Service hours counter a Galkangu (Bendigo Govhub) until further notice. Customers can also email our team directly at bendigo.rooms@delwp.vic.gov.au with their enquiry. Phone: 03 5430 4444	Services Fishing licence, Registration of interest to hunt pest animals on Crown Land, Miners rights, Game licence, Crown Land payments, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Map Sales Information only Authority to Control Wildlife (ATCW) Payment methods EFT. No cash taken at this site.
Grampians	Ballarat 402 Mair St, Ballarat 3350 8.30am to 4:30pm Open to the Public Monday to Friday Phone: 03 5336 6856	Services Wildlife Application form collection (sent on your behalf to Attwood for review), Authority to Control Wildlife (ATCW) application forms and information, Crown Land payments (inc bee sites), Miners Right Licences. Firewood collection maps. Hard copy of DELWP application forms Information only Kangaroo Harvesting Program, Property Identification Code (PIC) numbers, NLIS requirements and ordering information, Information on firewood collection, Game licence - information only, licence available online. Recreational Fishing - guides and measures available, licences available online. Land data information, Crown Land information, Authority to control wildlife information, Payment methods EFT, Card, Payments Over Phone. No cash taken at this site.
Loddon Mallee	Irymple (DJPR managed site) 308 - 390 Koorlong Ave, Irymple 3498 9am - 1pm Monday, Wednesday and Friday Monday; Wednesday; Friday Please contact the site prior to attending in person Phone: 03 5450 8302	Services Fishing licence, Miners rights, Game licence, Crown Land payments, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Map Sales Payment methods EFT. No cash taken at this site.
Loddon Mallee	Swan Hill (DJPR managed site) 324 Campbell Street, Swan Hill 3585 9am - 1pm Wednesday's Only Wednesday Phone: 03 5036 3600	Services Fishing licence, Registration of interest to hunt, Miners rights, Game licence, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Authority to control wildlife (ATCW) applications Payment methods EFT. No cash taken at this site.
Grampians	Horsham (DJPR managed site) 110 Natimuk Rd, Horsham 3400 Tuesday, Wednesday & Thursday 9am - 1pm closed on public holidays. Tuesday; Wednesday; Thursday Phone: 03 5450 8301	Services Wildlife Application forms sent on your behalf to DELWP, Authority to Control Wildlife (ATCW) application forms and information,Information on firewood collection. Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online. Information only Information on firewood collection, Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online. Payment methods EFT, Card, Payments Over Phone. No cash taken at this site.
Grampians	Bacchus Marsh (DJPR managed site) 219A Main St Bacchus Marsh 3340 9am-1pm. Tuesday; Thursday Phone: 03 5366 0100	Services Fishing licence, Miners rights, Game licence
Hume	Tatura (DJPR managed site) 255 Ferguson Rd, Tatura VIC 3616 Monday; Wednesday; Friday Open hours 9.00am to 1.00pm Monday, Wednesday and Fridays only Phone: 03 5483 1101	Services Private Wildlife Licenses, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS)
Gippsland	Ellinbank (DJPR managed site) 1301 Hazeldean Road, Ellinbank 3821 9am to 1pm Monday to Friday Please call ahead before visiting this office. Phone: 03 5626 1690	Information only NLIS & PIC Payment methods EFT
Gippsland	Maffra (DJPR managed site) 1 Stratford Road, Maffra 3860 8:30am to 4pm Closed between 1 and 2pm Monday to Friday Please call ahead before visiting the office Phone: 03 5626 1691	Services NLIS & PIC Information only Firewood collection maps Payment methods Please call for payment methods.
Hume	Benalla 89 Sydney Road, Benalla 3672 9.00am - 4.30pm Monday to Friday. The office is closed between 12.00pm and 1.00pm daily. Monday to Friday Phone: 03 5761 1611	Services Pest Plant/Animal information, Fox Bounty Information only The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC), Game Licenses Payment methods EFT. No cash taken at this site.

Agriculture Vic

Attwood

475 Mickleham Road, Attwod 3049
03 9623 1504
Opening hours 9.00 am to 1.00 pm Monday, Tuesday, Wednesday and Thursday.

Bacchus Marsh

219A Main Street, Bacchus Marsh 3340
03 5366 0100
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Echuca

198 Ogilvie Ave and Cnr. Annesley Street, Echuca 3564
03 5483 1100
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Ellinbank

1301 Hazeldean Road, Ellinbank 3821
(03) 5626 1690
Opening hours 9.00 am to 1.00 pm Monday, Wednesday and Friday.

Hamilton

915 Napier Road, Hamilton 3300
03 5551 0300
Opening hours 9.00 am to 1.00 pm Tuesday and Wednesday.

Horsham

110 Natimuk Rd, Horsham 3400
03 5450 8301
Opening hours 9.00 am to 1.00 pm Tuesday, Wednesday and Thursday.

Irymple (Mildura)

Cnr. Koorlong Ave & 11th Street, 308–390 Koorlong Ave, Irymple 3498
03 5450 8302
Opening hours 9.00 am to 1.00 pm Monday, Wednesday and Friday

Kerang

26 Wellington Street Kerang 3579
03 5450 8300
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Leongatha

12 Peart Street, Leongatha 3953
03 5626 1692
Opening hours 9.00 am to 1.00 pm Monday and Tuesday.

Maffra

1 Stratford Road, Maffra 3860
03 5626 1691
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Rutherglen

124 Chiltern Valley Rd, Rutherglen 3685
03 5483 1103
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Swan Hill

324 Campbell Street, Swan Hill 3585
03 5036 3600
Opening hours 9.00 am to 1.00 pm Wednesday.

Tatura

255 Ferguson Rd, Tatura VIC 3616
03 5483 1101
Opening hours 9.00 am to 1.00 pm Monday, Wednesday and Friday.

Warrnambool

703–709 Raglan Parade, Warrnambool 3280
03 5551 0302
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Page last updated: 26/03/24