Contact us

Complaints may be lodged about:

• the standard of service provided by a DEECA Authorised Officer
• breaches of Information Privacy
• correcting information about you held by DEECA
• misconduct or corrupt conduct of a DEECA employee
• serious Improper Conduct under the Protected Disclosure Act 2012
• general complaints about the actions or inaction of the department or its officers
• child safety concerns about the actions of a departmental officer.

The following will not be treated as a complaint under this process:

• a request for a service
• a request for information
• a request for a review or appeal under legislation (where a formal review process already exists it must be followed)
• a requests for a policy or procedure to be amended or updated.

If you have a general complaint about the way a DEECA employee provided a service, or concern about the actions or inaction of the department or its staff you can contact our Customer Service Centre by phone at 136 186, TTY 1800 122 969 or by completing the online form above.

You may also forward your complaint in writing to:

DEECA Integrity Unit

PO Box 500
East Melbourne 8002

or email our integrity team: integrity@delwp.vic.gov.au

DEECA Authorised Officers wear uniforms and are authorised under specific legislation to write infringement notices that carry penalties for not complying with the law.  Examples are Wildlife Officers and Forest Officers.

If you have a complaint about the way a DEECA Authorised Officer interacted with you, you can lodge a complaint by completing the form below and returning to:

DEECA Integrity Unit

PO Box 500

East Melbourne 8002

or email our integrity team: integrity@delwp.vic.gov.au

If you believe DEECA or a service provider of DEECA has breached your information privacy by not complying with the Information Privacy Principles of the Privacy and Data Protection Act 2014; you can lodge a complaint by completing a privacy complaint form and returning to:

Freedom of Information

PO Box 500
East Melbourne 8002

Freedom of Information team: foi.unit@delwp.vic.gov.au

Privacy complaint form (PDF, 192.3 KB)
Privacy complaint form (accessible version) (DOCX, 307.5 KB)

In accordance with section 39 of the Freedom of Information Act 1982, if DEECA holds a document containing information relating to your personal affairs that you believe to be inaccurate, incomplete, out of date, or where it would give a misleading impression, you are entitled to request the correction or amendment of that information.

For information about Freedom of Information requests, telephone (03) 7022 6530 or email the Freedom of Information team: foi.unit@delwp.vic.gov.au

If you would like to report serious improper or corrupt conduct by an employee of DEECA, a Committee of Management member, or a Board member appointed to a DEECA entity you can contact the DEECA Integrity Unit.

If you wish to make a Public Interest Disclosure, refer to the Public Interest Disclosure page.

You may also contact the Independent Broad-based Anti-corruption Commission (IBAC) directly to make a disclosure.

A Public Interest Disclosure under the Public Disclosures Act 2012 receives protection from reprisal, the assurance of confidentiality and appropriate assistance in making the disclosure.

To lodge a complaint regarding an aspect of the DEECA  procurement process, write to:

Chief Procurement Officer (CPO)
8 Nicholson St, East Melbourne, Vic. 3002

Or email the Chief Procurement Officer procurement@delwp.vic.gov.au

Complaints will be managed in a consistent, fair and transparent manner in accordance with the process outlined in the framework.

Procurement Complaints Management Framework (PDF, 245.9 KB)
Procurement Complaints Management Framework (DOCX, 103.1 KB)