Important changes to how we pay for goods and services

We are preparing to introduce a new finance system which will change how we pay for goods and services.

What does this mean?

The key change for our suppliers is that from 23 November 2020, all invoices for goods and services ordered by us, will need to quote a DELWP-issued purchase order (PO) number.

Why are we doing this?

We’re making improvements to our systems and services and, our new system requires invoices submitted to us for payment to include a DELWP-issued PO number.

If a DELWP-issued PO number is not included on supplier invoices, we will not be able to process the payment.

Submitting your invoices – October 2020

As we are currently making improvements to our systems and services, for October 2020, we are asking our suppliers to submit their invoices to us for early payment.

Correctly rendered invoices sent to us before 26 October, for goods or services delivered, will be paid by 30 October 2020.

Invoices submitted to us after 26 October 2020, will be paid within the current payment terms. If you have any questions, please email  accounts.payable@delwp.vic.gov.au

If you have any questions, please email accounts.payable@delwp.vic.gov.au

Timely payment of invoices depends on providing accurate DELWP references, using correct attachments, and sending your account to the correct email address.

To ensure timely payment, send all invoices directly to Accounts Payable (AP).

Invoices for goods or services ordered by us prior to 23 November 2020, must have a DELWP reference to be approved for payment. Ensure one of the following DELWP references is clearly visible on all invoices:

  • A 6-digit purchase order number
  • A HUB (a DELWP business unit)
  • The full (first and last) name of the DELWP payment approver

Invoices for goods or services ordered by us from 23 November 2020 must include a DELWP-issued purchase order number.

Send invoices to:

Email as an attached PDF to ap.invoices@delwp.vic.gov.au

Please ensure the postal address on all invoices is:

DELWP Accounts Payable
Locked Bag 32017
Collins St. East, Vic. 8003

All payment terms commence from the receipt of a correctly rendered invoice. If the invoice is invalid in any way, it will be returned to you.

Update your details

To update your details in our system, or to receive payments by EFT instead of cheque

  1. please complete the Update Supplier Details (PDF, 45.9 KB) form: Update Supplier Details
  2. send it  to supplier.maintenance@delwp.vic.gov.au

Page last updated: 21/10/20